Course Catalogue

Providing accessible care is a legal requirement and a cornerstone of professional practice. Caregivers, PSWs, and support staff routinely interact…

This 60-minute training equips caregivers with the legal knowledge and practical skills to operate confidently within Ontario’s accessibility and human…

Creating inclusive workplaces means recognizing that employees and applicants may have different needs and may require reasonable accommodations to participate…

This course introduces home and community care workers to Alberta’s human rights legislation and its application in the workplace. Learners…

This 45-minute training prepares supervisors to support Alberta OHS compliance across home care and community-based operations. The course focuses on…

Providing care in home and community settings can be rewarding, but it can also expose workers to challenging situations involving…

Reducing restraint use supports resident dignity, autonomy, independence, and quality of life. While restraints may occasionally be used under specific…

Home care workers in British Columbia perform their duties in unpredictable, non-traditional workplaces — private homes, apartments, rural properties, and…

New workers in home and community care step into some of the most unpredictable workplaces there are — private homes,…

Effective communication is the foundation of quality care. How caregivers communicate with clients, families, and team members influences trust, safety,…

This course prepares direct care workers to provide individualized, age-appropriate, person-centred support that recognizes each person’s physical, psychological, cognitive, social,…

This course explores the practical skills and legal requirements direct care workers need to protect client information. Learners examine common…

This course provides Alberta home care workers and supervisors with a practical framework for recognizing emergencies, responding safely, preserving safety,…

Effective leadership is essential to maintaining safe, responsive, and person-centred residential care environments. Leaders are responsible for more than operational…

In this course, caregivers learn how to maintain clean, organized, and safe home environments tailored to each client’s individual needs.…

Meaningful activity and social engagement are essential to quality of life in long-term care. Residents who participate in activities connected…

Medication safety depends on consistent practices, effective communication, and a culture of reporting. Errors in medication handling, storage, administration, or…

This 45-minute training introduces home care workers to the core requirements of Alberta’s OHS legislation as it applies to community-based…

Supervisors play a front-line role in preventing workplace injuries, illness, and death. In care environments — including private homes, community…

Staying safe on the job is not only a right—it’s a responsibility. This course introduces caregivers to Ontario’s Occupational Health and Safety…

Providing excellent care involves more than completing physical tasks. Meaningful relationships, companionship, and genuine human connection are essential components of…

Ontario care workers routinely handle sensitive personal health information while supporting clients in homes, community programs, and healthcare environments. Protecting…

Bullying and harassment can have serious impacts on workers’ physical and psychological well-being, team functioning, and the quality of care…

Canada’s approach to health privacy differs from the American HIPAA model. Instead of one national healthcare privacy law, Canada uses…

Quality care is influenced by the actions, decisions, and attitudes of every direct care worker. Whether assisting with daily activities,…

Food service employees play an important role in maintaining resident health, safety, and quality of life. Proper food handling reduces…

Staffing adequacy directly impacts resident safety, care quality, and staff well-being. Effective communication ensures resident needs are understood and addressed.…

Direct care workers often balance multiple responsibilities throughout the day, including personal care assistance, documentation, communication, safety monitoring, and responding…

Assisted living services in British Columbia are built on a fundamental philosophy: supporting residents to maintain dignity, choice, and independence…

This 60-minute training provides Alberta home care workers with the WHMIS knowledge required to work safely with or near hazardous…

This course teaches home care workers how to recognize and respond to safety hazards when working alone in client homes…

This course provides caregivers with practical strategies for recognizing, preventing, responding to, and reporting workplace violence, harassment, intimidation, threats, and…