Communication: Communicating with the Client’s Family

Family members can play an important role in a client’s care and emotional well-being. In British Columbia, caregivers must also respect the client’s privacy and choices when communicating with family members, sharing personal or health information only as authorized and appropriate to their role. Effective communication helps build trust and consistency while keeping the client at the centre of care. This course equips caregivers with the skills to communicate professionally and compassionately with families—balancing empathy, clarity, appropriate boundaries, and respect for client privacy.