Workplace Violence & Harassment Prevention for Ontario Home Care

This course provides caregivers with practical strategies for recognizing, preventing, responding to, and reporting workplace violence, harassment, intimidation, threats, and other safety concerns in home and community care settings. Learners will explore common risk factors, early warning signs of escalating behavior, de-escalation techniques, personal safety practices, reporting expectations, and emergency response procedures while maintaining client dignity and person-centred care. Worker safety and person-centred care are complementary goals that support positive outcomes for both caregivers and clients.

60 Minutes Certificate included 100% online English Audio & Captions

Learning Objectives

What you'll learn

By the end of this course, learners will be able to:

Define workplace violence and workplace harassment under Ontario law.
Identify risk factors unique to home and community care environments.
Recognize warning signs of escalating behavior and potential safety concerns.
Apply de-escalation and conflict prevention techniques during challenging interactions.
Maintain personal safety while respecting client rights, dignity, and autonomy.
Follow employer reporting procedures and documentation requirements.
Respond appropriately to threats, harassment, intimidation, and emergency situations.
Demonstrate safe decision-making when working alone in client homes and community settings.

What's inside