• Excellence in Service - Basic

Customer service skills

    About this course


    Exceptional customer service goes beyond answering questions or fixing problems. It’s about creating positive experiences that build trust, resolve issues, and foster lasting loyalty. When customers feel valued, your brand strengthens, and they keep returning.

    This course will help learners:

    • Develop customer service skills.
    • Provide high-quality customer service.
    • Solve customer service problems.

    Mastering these skills empowers learners to enhance customer satisfaction, create lasting impressions, and turn every customer interaction into an opportunity for success.

    What you'll learn

    By the end of this course, learners will be able to:

    • Develop core customer service skills for effective client interactions
    • Deliver high-quality service that meets and exceeds customer expectations
    • Resolve customer service problems with professionalism and empathy
    • Create positive experiences that build trust and long-term loyalty

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English