Customer management
In healthcare, it’s normal to encounter dissatisfied or upset customers. How you handle these situations can turn a negative experience into an opportunity to improve and build customer trust. This course will teach you the basics of customer management, helping you handle tough interactions with confidence and professionalism.
- Identify the basics of managing dissatisfied customers.
- Effectively handle angry customers with calm and empathy.
- Work with upset customers to find solutions and restore satisfaction.
- Reduce customer service stress by mastering conflict resolution techniques.
By mastering these skills, learners will be equipped to turn challenging situations into positive outcomes, creating satisfied customers and reducing workplace stress.
Certificate included 100% online English Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, learners will be able to:
- Understand the fundamentals of managing dissatisfied and upset customers
- Respond to angry customers with calm, empathy, and professionalism
- Collaborate with upset customers to find effective, satisfying solutions
- Reduce stress by applying proven conflict resolution techniques in customer service
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
