Customer service fundamentals

About this course

---

Excellent customer service involves not only resolving issues but also fostering enduring relationships. Understanding customers’ diverse needs is key to providing service that truly stands out.

This course will help learners:

• Recognize different customer types and understand the importance of exceptional service.
• Build rapport and communicate effectively to establish strong customer connections.
• Respond to customer needs promptly and exceed their expectations.

---

Mastering the art of communication, building rapport, and exceeding customer expectations will resolve issues and create advocates for your brand.