• Excellence in Service - Basic

Customer communication

    About this course


    How you communicate can impact your relationships with clients. Whether you communicate via phone, email, or in person, clear and friendly communication fosters trust and helps resolve issues. This course will empower you to communicate confidently and professionally, no matter the medium. You’ll be able to:

    • Identify the importance of effective communication.
    • Learn the importance of interpersonal communication.
    • Provide good service on the telephone.
    • Compose effective e-mail messages.

    Learning these skills will improve their ability to connect with customers, fix problems faster, and leave a positive impression every time.

    What you'll learn

    By the end of this course, learners will be able to:

    • Recognize the importance of clear and effective communication in customer service
    • Apply interpersonal communication skills to build trust and rapport
    • Deliver excellent customer service over the phone with professionalism
    • Write clear, concise, and courteous email messages that leave a positive impression

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English