• Correcting Performance Problems

Finding the root cause of performance issues

    About this course


    One employee’s poor performance can impact the entire team’s success. Thus, it’s important to find out the reasons behind performance issues. This course provides you with the tools and techniques needed to investigate performance problems and engage in meaningful conversations that lead to improvement. You will learn how to:

    • Identify the causes for an employee’s performance problem by interviewing.
    • Discuss attendance issues, describe the factors affecting achievement, and apply conduct investigation techniques.

    By learning these skills, you’ll be equipped to address performance issues effectively, foster accountability, and create a path for improvement that benefits both the individual and the team.

    What you'll learn

    By the end of this course, learners will be able to:

    • Identify root causes of performance issues through effective interviewing techniques
    • Discuss attendance concerns constructively with employees
    • Describe factors affecting achievement and guide conversations toward improvement
    • Apply conduct investigation techniques to ensure fair and accurate assessments

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English