• Conducting Meetings

Conflicts, climates, and difficult personalities

    About this course


    Conflicts and difficult interactions often happen in meetings, but they don’t have to stop progress. Instead, these situations can become opportunities to strengthen understanding and collaboration. This course equips professionals with the ability to:

    • Identify and address the main causes of conflict in meetings.
    • Resolve disputes constructively to foster collaboration.
    • Manage difficult personalities effectively.
    • Build a positive and productive meeting environment.

    By the end of this course, you’ll have the skills to manage even the toughest meeting scenarios with confidence.

    What you'll learn

    By the end of this course, learners will be able to:

    • Identify common sources of conflict in meetings
    • Resolve disputes constructively to promote collaboration and understanding
    • Manage challenging personalities with professionalism and tact
    • Create a positive, respectful, and productive meeting environment

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English