Caregiver Expert Insights Session with Tena Scallan

Building a Better Caregiving Workforce Through Upskilling

With the aging population and the rising prevalence of chronic diseases, caregivers are essential in providing the necessary support and care for those in need. However, the demands of caregiving require a diverse skill set, and continuous upskilling is crucial to ensure caregivers can meet these demands effectively.

To shed more light on the importance and benefits of upskilling caregivers, we got in touch with Tena Scallan, founder of, who has over 15 years of experience in the caregiving field.

Her insights offer a comprehensive look at how upskilling can enhance caregiver effectiveness and overall healthcare outcomes.

Q. What do you believe are the most crucial skills or areas of knowledge that caregivers should be educated or upskilled in to enhance their effectiveness in their roles?

Caregivers need a variety of skills to perform their roles effectively. Some of the most crucial areas include:

  • Medical Knowledge: Understanding basic medical care, such as administering medication, recognizing symptoms, and knowing when to seek professional help, is essential.
  • Communication Skills: Effective communication with healthcare providers, patients, and family members ensures clear understanding and better care.
  • Emotional Intelligence: Managing stress, demonstrating empathy, and providing emotional support are vital for both the caregiver and the patient.
  • Time Management: Balancing caregiving duties with personal life requires efficient time management skills.
  • Legal and Financial Literacy: Understanding legal responsibilities and financial planning can help caregivers manage resources and make informed decisions.

Q. Could you elaborate on the benefits experienced by caregivers and the healthcare system as a whole when investing in upskilling programs?

Investing in upskilling programs for caregivers offers several benefits:

  • Improved Quality of Care: Enhanced skills lead to better patient outcomes and higher quality of life for those being cared for.
  • Reduced Burnout: Training helps caregivers manage stress and workload, reducing the risk of burnout and turnover.
  • Cost Efficiency: Skilled caregivers can perform tasks more efficiently, potentially reducing the need for frequent hospital visits and lowering healthcare costs.
  • Professional Growth: Upskilling opens opportunities for career advancement, making the caregiving profession more attractive.

“Enhanced skills lead to better patient outcomes and a higher quality of life for those being cared for.”

– Tena Scallan

Q. From your perspective, how can employers and educational institutions collaborate more effectively to provide comprehensive and accessible education and upskilling opportunities for caregivers?

Employers and educational institutions can collaborate to provide comprehensive and accessible education for caregivers by:

  • Developing Tailored Programs: Creating courses that address the specific needs of caregivers, including hands-on training and real-life scenarios.
  • Flexible Learning Options: Offering online courses, evening classes, and modular learning to accommodate caregivers’ schedules.
  • Financial Support: Providing scholarships, grants, or employer-sponsored training programs to make education more affordable.
  • Workplace Integration: Implementing learning programs within the workplace, allowing caregivers to learn while they earn.

Q. What role do you think technology and digital platforms can play in facilitating educational opportunities and upskilling programs for caregivers?

Technology and digital platforms can play a significant role in facilitating educational opportunities for caregivers by:

  • Online Learning Platforms: Offering access to a wide range of courses, webinars, and tutorials that caregivers can complete at their own pace.
  • Mobile Apps: Providing on-the-go learning tools, reminders for medical tasks, and quick access to information.
  • Virtual Support Groups: Connecting caregivers with peers and professionals for advice, support, and shared experiences.
  • Telehealth Services: Enabling caregivers to consult with healthcare professionals without the need to travel, saving time and resources.


By investing in education and training, we can ensure that caregivers are well-equipped to handle the challenges of their roles and provide the best possible care for their patients. Tena Scallan’s insights highlight the critical areas where caregivers need support and the wide-ranging benefits that come from upskilling. Whether through enhanced medical knowledge, improved communication skills, or leveraging technology, upskilling helps create a more effective and resilient caregiving workforce.

We hope this discussion has provided valuable information and inspiration for those looking to support and uplift caregivers in their essential work.


Get to Know the Expert Better

Learn2Care Expert Q&A Session with Tena Scallan

Tena Scallan

Tena Scallan is the founder of, a platform dedicated to empowering family caregivers with the support, resources, and guidance they need to provide exceptional care. With over 15 years of experience in the caregiving field, Tena is committed to making a positive impact on the lives of caregivers and their loved ones. The website offers a wealth of information, digital products, and community support to help caregivers navigate their challenging roles effectively.

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