Service standards

About this course

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Providing excellent service is crucial for patient satisfaction and loyalty. To achieve this, it is essential to know how to set, monitor, and enforce service standards.

This course will teach you how to:

• Use service standards to improve care in your organization.
• Monitor and track service standards to ensure consistent performance.
• Implement effective customer service practices as a manager.

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Learning these skills can enhance patient experiences, promote continuous improvement, and help your team consistently deliver outstanding service.