• Diversity

Communicating in a diverse workforce

    About this course


    Email is a key mode of communication in both personal and professional settings. Mastering the basics of email is important to ensure your messages are delivered clearly and impactfully.

    This course helps learners:

    • Understand the key characteristics of email
    • How to use email programs effectively.
    • Decide when it’s best to use email for communication.
    • Improve your email writing skills for clarity.

    By the end of the course, learners will confidently communicate through email, ensuring their messages are timely, clear, and appropriate for every situation.

    What you'll learn

    By the end of this course, learners will be able to:

    • Understand the key features and functions of email communication
    • Use email programs efficiently for professional and personal use
    • Determine when email is the appropriate communication method
    • Write clear, concise, and effective email messages

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English