• Customer Service

Customer service basics

    About this course


    Effective customer service is essential for connecting customers and companies, which drives business success. This course helps learners grasp the fundamentals of customer service, including:

    • Identifying who the customers are
    • Cultivating a customer service culture
    • And describing the customer service process

    By engaging with this material, participants will be well-equipped to foster positive relationships with customers and enhance overall satisfaction.

    What you'll learn

    By the end of this course, learners will be able to:

    • Identify internal and external customers and their specific needs
    • Cultivate a customer service mindset across teams and organizations
    • Understand and apply the key steps in the customer service process
    • Build positive relationships that enhance customer satisfaction and loyalty

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English