• Business Etiquette

Communicating in the workplace

    About this course


    Clear and professional communication shapes the success of any team, ensuring great collaboration and productivity. In this course, participants will explore verbal and non-verbal communication skills, gaining insights on influencing outcomes and strengthening relationships with colleagues. Key takeaways include the techniques and guidelines for:

    • Introducing people properly and identifying actions to take when being introduced.
    • Being an effective conversationalist and handling conversational faux pas.
    • Following meeting protocol and etiquette.

    Whether introducing colleagues, managing conversations, or adhering to meeting protocols, learners will master the art of clear and impactful communication.

    What you'll learn

    By the end of this course, learners will be able to:

    • Introduce individuals professionally and respond appropriately when introduced
    • Engage in effective conversations and navigate common conversational missteps
    • Apply proper etiquette and protocol during workplace meetings
    • Strengthen workplace relationships through clear and respectful communication

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English