• Advanced Interpersonal Communication

Strengthening customer and vendor communication

    About this course


    Building trust and maintaining operational excellence is all about how well you communicate with customers and vendors, especially in the healthcare industry. This course provides healthcare professionals practical skills and strategies to handle challenging interactions professionally and constructively. Key learning points include:

    Key topics include:

    • Addressing customer concerns with empathy.
    • Declining vendor proposals without damaging relationships.
    • Resolving vendor issues constructively.

    This course empowers leaders to confidently navigate complex relationships, ensuring smooth operations and mutual success.

    What you'll learn

    By the end of this course, learners will be able to:

    • Address customer concerns with empathy and professionalism
    • Decline vendor proposals respectfully while preserving relationships
    • Resolve vendor-related issues constructively and collaboratively
    • Communicate clearly to support trust, transparency, and operational efficiency

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English