Customer management

About this course

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In healthcare, it’s normal to encounter dissatisfied or upset customers. How you handle these situations can turn a negative experience into an opportunity to improve and build customer trust. This course will teach you the basics of customer management, helping you handle tough interactions with confidence and professionalism.

• Identify the basics of managing dissatisfied customers.
• Effectively handle angry customers with calm and empathy.
• Work with upset customers to find solutions and restore satisfaction.
• Reduce customer service stress by mastering conflict resolution techniques.

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By mastering these skills, learners will be equipped to turn challenging situations into positive outcomes, creating satisfied customers and reducing workplace stress.