Resolving issues

About this course

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Customer issues offer a chance to provide outstanding service and build lasting relationships. You can leave customers feeling valued and appreciated by addressing challenges with empathy, gratitude, and consistent follow-up.

This course helps learners:

• Show genuine appreciation, even to difficult customers.
• Follow up effectively to ensure satisfaction after resolving issues.
• Work toward solutions using Responsive CARE, the problem-solving process, and successful negotiations.

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With these skills, learners will turn challenges into opportunities to create positive, lasting impressions.