• Care Philosophy / Best Practice

Understanding Empathy

    About this course

    For all caregivers and office staff of your agency, learn what empathy is and is not:

    • Empathy Is Not: apathy or sympathy; feeling it exactly like another
    • Empathy Is: Heart – Emotional Empathy; Head: Cognitive Empathy; Action: Empathic Concern
    • Caregiver Empathy: With the Person You Serve and Their Family; Maturing Our Empathy
    • Duration: 60 mins

    What you'll learn

    By the end of this course, learners will be able to:

    • Distinguish empathy from apathy and sympathy
    • Understand emotional, cognitive, and action-based empathy
    • Practice empathy with clients and their families
    • Strengthen and mature empathy as a caregiving skill

    This course includes

    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English

      Strengthen Your Care Expertise with Related Courses

      Providing Person Centered Care
      How to Be Present for Your Patients
      Care Goals

      Start your free 14-day trial

      Empower your caregivers with trusted, regulation-ready training backed by real results and built for better care, every day.

      Try for Free View Course Library