• Organizational Communication

Context, stress, and managerial tools

    About this course


    Healthcare professionals often face high-stress situations, making it crucial to manage the environment and emotions effectively. This course equips you with skills to navigate stress and conflict while fostering a healthy work environment. You’ll learn to:

    • Select the right environmental context for effective communication.
    • Manage stress and anger while mediating conflict in a healthcare setting

    These strategies will empower you to handle the pressures of healthcare leadership and maintain a calm, productive work atmosphere for patients and staff.

    What you'll learn

    By the end of this course, learners will be able to:

    • Choose appropriate environmental contexts for effective communication
    • Manage stress and anger constructively during conflicts
    • Mediate and resolve conflicts within healthcare settings
    • Foster a calm and productive work atmosphere for staff and patients

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English