• Customer Service

Skills for outstanding customer service

    About this course

    Effective communication and time management are at customer service’s heart and essential to business success. This course enhances learners’ skills in:

    • Using time management techniques to organize and prioritize your tasks.
    • Effectively communicating with customers verbally and non-verbally.
    • Identifying sources of your motivation.

    By mastering these skills, learners will be better prepared to provide outstanding service and create positive customer experiences.

    What you'll learn

    By the end of this course, learners will be able to:

    • Use time management strategies to organize, prioritize, and complete tasks efficiently
    • Communicate with customers clearly through both verbal and non-verbal methods
    • Identify personal motivators to stay engaged and focused in customer service roles
    • Deliver responsive, high-quality service that enhances the customer experience

    This course includes

    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English

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