Patient Advocacy: A Caregiver’s Hidden Ally

Caregivers often face the daunting task of navigating a fragmented healthcare system, especially when supporting loved ones with chronic conditions. Soojin, Advisory Committee Member at the CDC and Community Navigator at the HANA Center, shares two powerful hacks that can dramatically ease this journey.

Hack 1: Know the 5 Types of Patient Advocates and When to Seek Their Help

Understanding the different roles of patient advocates—whether employed by hospitals, nonprofits, pharmaceutical companies, or hired privately—can help caregivers access support systems they didn’t know existed. From mediating hospital conflicts to helping access medications or interpreting medical jargon, these advocates can bridge gaps that often leave families feeling powerless.

“Patient advocacy exists because the system is complex—and patients deserve better. Knowing who can speak up for you isn’t just helpful, it’s essential to safe, compassionate care.”

– Soojin Jun

Hack 2: Don’t Hesitate to Hire a Private Patient Advocate

When caregiving from a distance or facing a complex diagnosis, hiring a private patient advocate can protect your loved one’s safety and well-being. These professionals—often former healthcare workers—bring insider knowledge, assist with care coordination, and help navigate bureaucratic red tape. Though it may seem costly upfront, the long-term benefits can be priceless, especially in avoiding preventable errors and emotional distress.

Soojin’s insight is a timely reminder that caregiving isn’t about doing everything alone—it’s about knowing who to turn to and when.

Get to Know the Expert Better

Soojin Jun

Soojin brings a unique blend of clinical expertise and cultural advocacy to the caregiving space. As an Advisory Committee Member at the CDC and a Community Navigator at the HANA Center, she focuses on improving health outcomes through patient-centered communication and systemic support. With board certification in geriatric pharmacy and a deep understanding of healthcare disparities, Soojin champions equitable care—especially for underserved and aging populations. Her work directly supports caregivers by empowering them with knowledge, resources, and tools to navigate a complex medical system with confidence and compassion.