Enhanced Communication Skills: Overcoming Communication Barriers
This focused course prepares caregivers to identify and overcome common communication barriers in home and community-based care settings. Caregivers will explore evidence-based strategies for engaging with clients living with hearing differences, vision changes, speech-related communication differences, or cognitive conditions like dementia.
The course highlights person-first communication techniques, active listening skills, and the use of assistive technologies—such as hearing aids, FM systems, captioned phones, vibrating alerts, and real-time captioning apps. Through scenario-based learning and downloadable tools, caregivers will gain the skills to enhance understanding, comfort, and involvement in every interaction.
30 Min Certificate included 100% online English Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, caregivers will be able to:
- Recognize common communication barriers and their impact on client care, comfort, and safety.
- Apply verbal and non-verbal communication strategies that support understanding and engagement.
- Identify and describe assistive devices that enhance communication, including hearing aids, FM systems, captioned phones, tactile alerting devices, and real-time captioning tools.
- Support each client's preferred method of communication to promote autonomy and dignity.
- Report communication-related concerns to supervisors and help advocate for practical solutions within their scope of practice.
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
