Caregiver Communication Skills and Working with Older Adults
This 60-minute course equips home care workers and direct care staff with the communication tools necessary to support older adults with empathy, respect, and professionalism.
Caregivers will learn how to adjust their communication approach to meet the individual needs of those they care for, including those living with cognitive changes, hearing loss, diverse cultural backgrounds, or emotional distress. Through real-world scenarios, learners will practice active listening, recognize non-verbal cues, resolve conflicts, and apply best practices in documentation.
60 min Certificate included 100% online English Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, learners will be able to:
- Explain how effective communication impacts the quality of care and client well-being.
- Demonstrate professional and compassionate verbal and non-verbal communication skills.
- Practice active listening to identify client needs and validate emotions.
- Adjust communication techniques for clients living with dementia, hearing loss, and other age-related changes such as health-related events.
- Respond calmly and professionally in emotionally difficult or high-conflict situations.
- Respect cultural, emotional, and personal preferences during interactions.
- Maintain clear and accurate documentation that aligns with agency expectations.
- Collaborate effectively with coworkers, families, and care teams while maintaining professional boundaries.
- Protect client privacy, property, and dignity in all communication and care routines.
- Recognize red flags related to behavior, mood, or comprehension, and report them appropriately.
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
