Conflict
Conflicts are inevitable in any team, but understanding their roots and impact is the first step to resolving them effectively. This course equips you to:
- Identify the symptoms, causes, and process of team conflict, allowing you to recognize potential issues early.
- Understand how conflict affects team dynamics and the quality of patient care.
- Explore different types of power within a team and understand their impact on relationships and decision-making.
By the end of the course, you will be better empowered to understand conflict in the team context, which will prepare you to recognize and address it before it hinders team collaboration.
Certificate included 100% online English Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, learners will be able to:
- Identify symptoms, causes, and stages of team conflict to detect issues early
- Understand the impact of conflict on team dynamics and patient care quality
- Recognize different types of power within teams and their effects on relationships and decisions
- Prepare to address conflicts proactively to maintain effective collaboration
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
