Communicating with a Person Living with Dementia
“Communicating with a Person Living with Dementia” focuses on practical, compassionate communication strategies for caregivers. The course explains how dementia affects memory, perception, and language—and how to adjust tone, pace, and body language to build understanding.
Caregivers will explore:
- Common triggers behind anger, physical resistance, or swearing.
- Emotional needs that drive behaviors such as withdrawal, fear, or confusion.
- Hands-on calming techniques including touch, rhythm, redirection, and visual cues.
- Active listening and validation skills to defuse distress.
- Professional boundaries and documentation practices to ensure safety and accountability.
60 mins Certificate included 100% online English Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, caregivers will be able to:
- Explain how dementia affects communication and perception.
- Identify physical and emotional needs that may cause behavioral responses.
- Apply calming and connecting strategies during moments of distress.
- Demonstrate hands-on communication using visual, verbal, physical, emotional, and spiritual cues.
- Use active listening and validation to acknowledge feelings and maintain trust.
- Maintain empathy while staying within professional boundaries.
- Document mood, behavior, and communication changes clearly and objectively.
- Create meaningful moments that support dignity, comfort, and emotional connection.
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
