Supervisor Coaching & Caregiver Support

Supervisors who know how to coach retain more caregivers, resolve more conflicts, and build stronger teams — without burning themselves out in the process. This course introduces three evidence-based, operationally practical frameworks that transform supervisory practice from reactive management to proactive leadership. Learners will master the SBI feedback model for delivering clear and objective performance conversations, learn to detect and respond to early burnout signals during the most vulnerable onboarding window, and develop the de-escalation coaching skills needed to support caregivers through the most challenging frontline scenarios.