Understanding Empathy
For all caregivers and office staff of your agency, learn what empathy is and is not:
- Empathy Is Not: apathy or sympathy; feeling it exactly like another
- Empathy Is: Heart – Emotional Empathy; Head: Cognitive Empathy; Action: Empathic Concern
- Caregiver Empathy: With the Person You Serve and Their Family; Maturing Our Empathy
60 mins Certificate included 100% online English Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, learners will be able to:
- Distinguish empathy from apathy and sympathy
- Understand emotional, cognitive, and action-based empathy
- Practice empathy with clients and their families
- Strengthen and mature empathy as a caregiving skill
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
