• E-Mail Etiquette

E-mail basics

    About this course


    Emails are essential for quick chats and important business communication. To ensure your messages are clear and effective, it’s crucial to understand email characteristics, choose the right program, and sharpen your writing skills.

    This course helps learners:

    • Understand the key characteristics of email.
    • Use email programs effectively.
    • Know when it’s appropriate to use email.
    • Improve email writing skills for clarity and impact.

    Learners will gain the skills to craft clear, purposeful emails that make a strong impact and enhance communication effectiveness.

    What you'll learn

    By the end of this course, learners will be able to:

    • Understand the key characteristics and functions of email communication
    • Use email programs efficiently for different communication needs
    • Determine when email is the most appropriate communication method
    • Write clear, concise, and impactful emails for professional settings

    This course includes


    • Audio Included
    • How-to instructional videos
    • Interactive learning activities
    • Knowledge checks
    • Designed specifically for adult learners
    • Certificate of completion
    • Closed captions and audio included
    • 100% online access
    • English