Etiquette in communication
Workplace communication goes beyond exchanging information; it’s about creating an impact. This is especially vital in the healthcare sector. This course enhances participants’ abilities to communicate professionally across various platforms, focusing on:
- Telephone and Voicemail Etiquette: Describe telephone courtesy and apply it while using telephone, voice mail, and speakerphones.
- Email Communication: Compose professional e-mail messages by writing effective subject lines and messages and using professional e-mail signatures.
- Written Communication: Follow proper writing guidelines to communicate information clearly and efficiently.
Certificate included 100% online English Audio & Captions
Learning Objectives
What you'll learn
By the end of this course, learners will be able to:
- Introduce themselves and others professionally in workplace settings
- Navigate introductions with confidence and courtesy
- Engage in effective conversations and handle conversational missteps gracefully
- Follow meeting etiquette and professional communication protocols
- Strengthen collaboration through clear verbal and non-verbal communication
What's inside
This course includes
How-to instructional videos
Interactive learning activities
Knowledge checks throughout
Audio narration
Closed captions (accessibility)
Certificate of completion
Scenario-based videos
Downloadable checklists
Mobile-friendly access
Progress saving (resume anytime)
