Greeting customers

About this course

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The first impression shapes how any interaction goes, whether it’s with a customer, a stranger, or someone you know. This course focuses on making a positive first impression. Learners will get insights on:

• Making a good first impression when greeting a customer.
• Effectively communicating by phone and email.
• Start building rapport with customers from the initial greeting.

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Participants will learn strategies to ensure consistent communication that reinforces rapport and trust beyond the initial greeting.